Contact Us

sales@ItsHot.com

In US: 1-866-423-6262
Outside US: 1-212-398-3123
Phone support open:
Mon-Fri 10am-7:30pm EST

Live Chat
Visit Our NYC Store

Our NYC Showroom

48 West 48th St.
Suite 302
New York, NY 10036

Please note the hours of operation of the store are Mon-Fri 11am-7pm EST.

NYC Jewelry Showroom

  • Over 20,000 products
  • Best price guarantee
  • Free US shipping
  • 30 day returns
  • Worldwide shipping
  • NYC Showroom

Terms & Conditions

These terms and conditions apply to www.ItsHot.com and all associated web sites linked to www.ItsHot.com by (ItsHot), its affiliates and subsidiaries, including ItsHot’s sites around the world. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ItsHot.com’s relationship with you in relation to this website. ItsHot reserves the right to change or modify any of these Terms and Conditions, or any policy of the site, at any time at its sole discretion. Any changes or modifications will be effective immediately upon posting to the site. If you disagree with any part of these terms and conditions, please do not use our website.

Information on Our Site

At ItsHot we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs. Also, since every computer monitor is set differently, color and size may vary slightly.

Availability of Product / Pricing

Due to the volume of orders received, sometimes items may go out of stock before we make changes on the quantity. If an item is out of stock, it can take us from two to six weeks to manufacture it for you. However, if an item is not in our inventory, be assured that you will be contacted and given several options including ordering a similar item. If you have any questions, please do not hesitate to contact one of our Diamond and Jewelry Consultants at sales@itshot.com or call us toll-free in US: 1-866-423-6262, 1-212-398-3123 outside US Mon-Fri 10am-7:30pm Eastern Time.

Diamond Certificates / Appraisals

A jewelry appraisal is a document stating the approximate retail value of the item. The value is calculated using the up to date market data and reflects typical retail prices based on gemstones weight, quality, precious metal quality, weight and the craftsmanship of the item.

At ItsHot.com, the renowned NYC jewelry manufacturer and retailer, every diamond jewelry item sold for $500 to $1,500 will come with a certificate of authenticity stating the metal, approximate carat weight, quality of diamonds, and the appraised value of the item. In most cases, this is sufficient to be used for insurances purposes. Jewelry items sold for $1,500 and above will come with a free appraisal certificate from an independent gemological laboratory. These appraisals are extremely important documents graded by the GIA certified gemologists and based on a multitude of specification categories, such as metal weight, metal purity, diamond count, diamond clarity and diamond color. These details clarify the exactness of an item especially in regards to insuring your precious pieces of diamond jewelry. The more detailed the appraisal the better.  You are more likely to receive a correct replacement item or the proper money amount for the purchase in the event of loss or theft. As precious metals and gemstone prices can fluctuate dramatically, these specifics will insure that you will not receive less than the current price to replace your beloved jewelry items.

International customers please note: since appraisal reports show values higher than the price actually paid and customs sometimes check the contents of the packages, these reports will NOT be included with your items to avoid problems with customs. Instead, you will be emailed the report in pdf or jpg format or provided a link to download and view/print your appraisal report (you can still use it for insurance purposes). You can also order a physical copy of the actual report if needed and receive it separately from your order.

Privacy Policy

ItsHot is dedicated to provide their customers with exceptional customer service and outstanding value in fine jewelry. We are committed to maintain our customer's privacy to better serve you. We may collect and maintain certain information regarding, for example, your product and service preferences, dates of special occasions related to people you buy gifts for (e.g., birthdays), as well as billing and shipping information. Nevertheless, under no circumstances do we sell or rent this information to other businesses. We strictly protect and enforce the confidentiality of this information. We do not participate in or contribute to cooperative or shared databases that give other companies access to information. In addition to the personal information that you may provide us with, this Site may use technology that lets us collect certain technical information such as, your Internet protocol address, your computer's operating system, your browser type, traffic patterns and the address of any referring Web Sites.

Security

ItsHot utilizes a number of security technologies and measures to assure the protection of your personal information when ordering over the net. All personal information will be kept confidential by using Secure Sockets Layer (SSL) technology. SSL encrypts your order information to prevent any improper use or inaccuracy of your personal information.

Accuracy of collected data

ItsHot will replenish, rectify or erase any incomplete, inaccurate or outdated personal data retained by ItsHot in connection with the operation of this Site, at your request. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. ItsHot uses cookies on certain pages to determine the traffic on our site, measure promotional effectiveness, track visits from our affiliates and partners, and allows the use of our shopping cart. We do not use cookies to save or gather any personal information.

Minors

No information may be submitted to ItsHot.com by persons under the age of 18, nor may persons under the age of 18 make purchases or any other illegal acts on this Site without our consent.

Refer a Friend

Using ItsHot forms, you may refer a friend to our Web Site. You and your friend's names and e-mail addresses will be required so that your friend will be notified that you have asked for ItsHot to send them an e-mail. You and your friend's e-mail addresses will be used solely for this purpose unless consent is otherwise established.

Your Consent to Our Privacy Policy

By using ItsHot.com, you agree to our privacy terms and conditions. We may occasionally update the current privacy policy, and therefore strongly encourage you to periodically review our policies to prevent any misinterpretations, as well as to stay informed about how we are protecting your information.

This site uses data from Google's Interest-based advertising and 3rd-party audience data (such as age, gender, and interests) with Google Analytics.

The Google Analytics features this site has implemented are based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, or Google Analytics Demographics and Interest Reporting).

Using the Ads Settings, you can opt-out of Google Analytics for Display Advertising and customized Google Display Network ads.

Use of the Site

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced on this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Comparison Purchasing

To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking, inventory overhead, and can be very costly. If deemed guilty of comparison purchasing, a $25 restocking fee, per item, can be withheld from the refund to cover the expenses. To confirm the quality of a jewelry item, please contact one of our Diamond and Jewelry Consultants at sales@itshot.com or 1-866-423-6262 (1-212-398-3123 for international callers), and we would be happy to help you make your choice.

Infringer Policy

In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, ItsHot has adopted a policy of terminating and barring, in appropriate circumstances and at ItsHot’s sole discretion, site users or account holders who are deemed to be repeat infringers. ItsHot may also at its sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Jewelry Promotions at ItsHot.Com

ItsHot.com is proud to offer a 5% discount to all military service people, their immediate family members, and retired military personnel. Please enter coupon code: MTDSC during checkout and use your military email address.
Receive Free Ground Shipping within US on all orders over $150.

Jewelry Watches Returns

We want you to be absolutely satisfied with your jewelry. If you are not satisfied with your purchase, you may return it to ItsHot.com within 30 calendar days for a full refund of the product price paid (we do not have any restocking fees). Calendar days are counted from the day the product was shipped to the day we receive it. Please note that the merchandise must be undamaged and in 'new and unused' condition (defined below) to be acceptable for refund or exchange. Special orders will not be accepted for refunds or exchanges, unless the products were damaged or do not function properly at the time of delivery.

Refunds will be in the original form of payment, except for wire transfers and money orders which will be refunded via company check. If the returned merchandise involves layaway, the 25% deposit is not refundable. The returned merchandise must be accompanied by proof of purchase and all original documentation and packaging; otherwise, the return will not be honored.

All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. 'New and unused condition' means that there are no scratches, marks, or blemishes; the security/price tags are still attached and not tampered with; the item must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

Returns must be postage prepaid via traceable carrier and, for your protection, insured for the full purchase price of the products, including any shipping and handling charges. In order to protect the package against possible theft, please do not write the words 'jewelry', 'diamonds', or any other terms related to the package being sent (unless required by customs and insurance, etc, where necessary). ItsHot.com will not be responsible for loss or damage of return shipments.

Any unauthorized, improperly packaged, or non-insured packages will be returned to sender. Items that show signs of wear, have been resized (by a jeweler other than ItsHot.com), do not have security/price tags on them, engraved, altered, or damaged in any way cannot be accepted for return.

Please note: custom orders are not refundable and not returnable since these items will be manufactured to your specifications, also rings with custom sizes, bracelets, necklaces and other items which we adjusted or manufactured to your specification are not returnable and not refundable. Exchanges on items originally not eligible for a refund are non returnable and all exchanges are final.

Return for Inspection number

In order to process your return as quickly as possible, it is essential that you obtain a Return for Inspection (RFI) number from a customer service representative by emailing us at sales@ItsHot.com or by phone toll free in USA: 1-866-423-6262 or 1-212-398-3123 outside USA. We will not accept any returned merchandise without an RFI number.

Return Instructions

Repack the merchandise in its original packaging materials, including all paperwork. For diamonds, enclose the original copy of the matching or identifying certificates. And ship it to:ItsHot.com

Attn: Returns Dept. RFI number: (your RFI number here)
48 West 48th St., Suite 302
New York , NY 10036

The RFI number must be written on the original invoice and on the return shipping label.
If the item you are returning is:

  • Less than $500. You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.
  • More than $500. Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached ItsHot.com. (FedEx and UPS will not insure merchandise over $500.)

Terms of Refund

You will receive a full refund in the original form of payment. Note that shipping, handling, and insurance costs are not refunded. Order shipments returned to us by courier as undeliverable or refused will be refunded minus the shipping fees incurred both ways, packages sent with Ground shipping method will be refunded by $15 less per shipment.

Return Time

Once your return is received, it will be reviewed by our Quality Assurance department. If it qualifies for return (please see the Terms above) refund will be issued within 1-3 weeks.

Returning a Watch

We strongly recommend that you do not wear your watch if you intend to return it. Any wear will likely result in damages  that will prevent us from reselling the watch. Any watch that has been resized, scratched, or blemished will not be accepted. Please return the watch in the original box, with all the packaging materials, manuals, blank warranty cards, and instructional booklets. Any additional items included with the watch, such as a gift with purchase offers, must also be returned or the cost will be deducted from the refund amount.

Returning an Item You Received as a Gift

If you would like to return an item received as a gift, please follow the same steps as written above. It is especially important that the RFI number is written on the address label. It may be possible to exchange the item or receive an ItsHot.com gift certificate.

Shipping Terms

After an order is placed, ItsHot.com will send you a confirmation. Subsequently, our employees will process your order and get it ready for shipment as soon as possible. The usual order processing time is one to three business days (this includes the time it takes for our security department to review the order and to prepare the item for shipment.) If the item is out of stock, it will take us from two to six weeks to manufacture it for you. However, if an item is not in our inventory, be assured that you will be contacted and given several options including ordering a similar item.

Questions & Contact Information

If you have any questions, please do not hesitate to contact one of our Diamond and Jewelry Consultants at sales@itshot.com or call us toll-free in US: 1-866-423-6262, 1-212-398-3123 outside US Mon-Fri 10am-7:30pm Eastern Standard Time.