Contact Us

sales@ItsHot.com

In US: 1-866-423-6262
Outside US: 1-212-398-3123
Phone support open:
Mon-Fri 10am-7:30pm EST

Live Chat
Visit Our NYC Store

Our NYC Showroom

48 West 48th St.
Suite 302
New York, NY 10036

Please note the hours of operation of the store are Mon-Fri 11am-7pm EST.

NYC Jewelry Showroom

  • Over 20,000 products
  • Best price guarantee
  • Free US shipping
  • 30 day returns
  • Worldwide shipping
  • NYC Showroom




FAQ

How can I safely get my gold jewelry to ItsHot.com?
First, make sure to fill out our simple registration form on the right. For help with filling out our online application form or if you have any questions about the process, please directly call one of our helpful representatives toll-free in US at 1-866-423-6262.

If you printed your our own shipping label, simply package your gold scrap and jewelry along with a copy of your email confirmation in a firm padded shipping pack or box, and attach your shipping label. If you received your shipping packet from us by mail, simply follow the enclosed directions.
As soon as your package is ready, just drop it off at any UPS/FedEx location or give it to a UPS/FedEx driver, or call 1-800-Go-FedEx or 1-800-Pick-UPS to schedule a pick-up.

Do I have to pay shipping fees for sending my jewelry items to ItsHot.com?
No! You will not have to pay for shipping your items to ItsHot.com. We will provide you with a free, insured shipping label or we will mail you a free ItsHot.com shipping pack for convenient transaction. The shipping label/shipping pack is valid for up to 10 calendar days, and you are not under any obligation to use it.

What if I want to send my jewelry items by another shipping service?
Please note that we are only able to accept shipments from pre-registered customers who have obtained their exclusive ItsHot.com Seller ID from us either online or over the phone. If you prefer to ship your jewelry items to us on your own, please email us at sellgold@itshot.com or call us toll-free in US at 1-866-423-6262, and simply request your Free Kit without a shipping label. Once you receive your Free Kit, just send it to us by your chosen insured shipping method. To compensate your shipping cost, we will add $10 to your total payment. All authorized shipments should be sent to:

ItsHot.com - Refinery
48 West 48th St.
Suite 302
New York, NY 10036

May I sell my gold jewelry items to ItsHot.com if I live in Canada? How do I do that?
Yes, even if you live in Canada, you can get Cash for Gold by selling us your unwanted gold items. Please email us at sellgold@ItsHot.com or call us at 1-212-937-7729, and request your exclusive ItsHot.com Seller ID along with a Free Appraisal Kit without a shipping label. After that, simply ship your package using your chosen insured shipping method. To compensate your shipping cost, we will add $10 to your total payment. All authorized shipments should be sent to:

ItsHot.com - Refinery
48 West 48th St.
Suite 302
New York, NY 10036
USA

Is there a limit on how much material I can send to ItsHot.com?
We will accept and buy as much precious metal scrap and as many jewelry items (including gold, silver, platinum and palladium) as you wish to sell us. The more you send us at once, the higher price we will be able to offer you. We will make it hassle-free for you to send us any gold scrap and jewelry items to instantly receive "Cash for Gold". If you estimate that your items are worth more than $500 (or if your package is relatively large or heavy), please email us at sellgold@ItsHot.com or call us toll-free in US at 1-866-423-6262 to receive special shipping arrangements. If you need to pay the shipping fee up front at the time of shipping your package to us, we will simply add this shipping fee amount to your total payment.

Please note that certain transactions may be subject to Federal reporting requirements for the Patriot Act Compliance purposes.

Is my Free Kit shipment insured? What happens if the package is lost in the mail?
Your free, pre-paid shipping label is conveniently insured for $500. If you think the total value of your scrap and jewelry items is over $500, please call us toll-free in US at 1-866-423-6262  or email us at sellgold@itshot.com so that we may arrange for more insurance on your shipment.

We have a great safety record of successfully receiving our customers' shipments. Please note that ItsHot.com is not liable or responsible for any shipments that are delayed, damaged, or lost in transit to us. While occasionally shipments may be delayed or lost in transit, you have nothing to worry about since every shipment through our Free Kit is insured for $500.

How do I know when ItsHot.com receives my Appraisal Kit shipment?
We will email you a confirmation as soon as your shipment is received by our processing department at ItsHot.com.
You can also conveniently track your package online or simply email us at sellgold@itshot.com or call us toll-free in US at 1-866-423-6262 for an update on the status of your shipment.

For security purposes, we will document on video the unpacking, weighing and gold purity testing of your sent-in items. This video footage is available to you upon request; this way you can be sure that every item you sent in to ItsHot.com has been received and tested.

Here's the money question: How much will I be paid for my jewelry items?
These three major elements determine how much cash you can get for your jewelry items:
  1. Precious metals' purity (percentage value or Karat weight);
  2. Total metal weight of your items (not including any stones, gems, etc.);
  3. Current market price (based on the London Fix) of the type of precious metal.
Basically, the higher the precious metal content of your jewelry items, the more cash you can receive for them. Weight-wise, the more you send in, the higher rate we are able to offer you for your items.
As a valued ItsHot.com Seller, not only will you receive the best competitive price for your scrap gold (as well as platinum, silver, and palladium) and gold jewelry items, but you will also get a free ItsHot.com Gift Card worth 20% of your total payment offer.

Can I send jewelry items that contain diamonds, pearls, or semi-precious gemstones?
At ItsHot.com, we buy mostly precious metals. Any small diamonds or precious gemstones under one quarter carat will not be taken into consideration, while jewelry with diamonds over one quarter carat (per single diamond or precious gemstone) will be appraised and a fair market value quote will be added to your precious metal quote. Please note that we do not buy semi-precious stones.

How and how soon will I receive my Cash For Gold payment from ItsHot.com?
At your convenience, you can choose from the following payment options we offer:

  1. Company check sent by First Class Mail (you have 10 days for payment acceptance) - FREE
  2. Company check sent by overnight mail (you have 10 days for payment acceptance) - $15
  3. Electronic PayPal Deposit - PayPal fee may apply
  4. Same-day transfer to your bank account - $15

Please note, that if you choose a payment option via PayPal or wire transfer, you give us permission to immediately terminate and melt down your sent-in items; therefore, they will not be returnable.

If I choose a check payment option, can I find out what the offered amount is before I receive the check?
Once we determine your total payment offer, we will email you the amount result regardless of which payment option you chose. If you have any questions, please call us toll-free in US at 1-866-423-6262  or email us at sellgold@itshot.com

What if I am not satisfied with the payment amount after I receive my check?
You have 10 calendar days from the check issue date to let us know that you would like to decline the settlement offer and mail us back the un-cashed check. We must receive your notification, and your envelope must be postmarked, up to 11:59 PM on the 10th day (the check issue date being day #1). Either email us at sellgold@itshot.com , or call us toll-free in US at 1-866-423-6262. If you do not call/email us by that time, then on day #11 your transaction and settlement will be closed, and your sent-in items will be terminated and melted down, and can no longer be returned to you. As long we are notified in time, we will set your items aside and return them at to you for free, insured for the amount of the check, within two weeks of receiving your un-cashed check.

Within the 10 day period, if either (1) your check is cashed/deposited, or (2) your gift card is fully or partially redeemed at ItsHot.com, we will consider your settlement payment as accepted and your transaction as closed, and your sent-in jewelry will be no longer returnable.

Get Cash For Your Old Jewelry Now!

Request your Free Shipping Packet or Print your Free Shipping Label and Send Us Your Jewelry Today!
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