First, make sure to fill out our form and receive a quote from one of our expert jewelry buyers. Our team will provide you with a fully-insured shipping label to mail your item(s) to our headquarters.

If you have any questions about the process, please directly call one of our helpful representatives in the US at 1-212-398-3123.

If you printed your own shipping label, simply package your gold scrap and jewelry along with a copy of your email confirmation in a firm padded shipping pack or box, and attach your shipping label. If you received your shipping packet from us by mail, simply follow the enclosed directions.

As soon as your package is ready, just drop it off at any UPS/FedEx location or give it to a UPS/FedEx driver, or call 1-800-Go-FedEx or 1-800-Pick-UPS to schedule a pick-up.

No, you will not have to pay for shipping your items to ItsHot.com. We will provide you with a free, insured shipping label.

Please note that we are only able to accept shipments from pre-registered customers who have obtained their exclusive ItsHot.com ID from us either online or over the phone. If you prefer to ship your jewelry items to us on your own, please use the contact us form or live chat to contact us or call us at 1-212-398-3123, and let us know your name, mailing address, email address and phone number so we can contact you once we receive your items. We will create an account for you and provide you with instructions, after which you can use your own insured shipping method. All authorized shipments should be sent to:

Yes, even if you live in Canada, you can sell us your unwanted gold items. Please contact us, and request your exclusive ItsHot.com Seller ID along with a Free Appraisal Kit without a shipping label. After that, simply ship your package using your chosen insured shipping method. To compensate for your shipping cost, we will add $10 to your total payment. All authorized shipments should be sent to:

We will accept and buy as much precious metal scrap and as many jewelry items (including gold, silver, platinum and palladium) as you wish to sell us. The more you send us at once, the higher price we will be able to offer you.

If you estimate that your items are worth more than $500 (or if your package is relatively large or heavy), please contact us via live chat, website contact form or by phone: 1-212-398-3123 to receive special shipping arrangements. If you need to pay the shipping fee up front at the time of shipping your package to us, we will simply add this shipping fee amount to your total payment.

Please note that certain transactions may be subject to Federal reporting requirements for the Patriot Act Compliance purposes.

Your free, prepaid shipping label is insured for $500. If you think the total value of your scrap and jewelry items is over $500, please call us at 1-212-398-3123 or use chat, or contact us form so that we may arrange for more insurance on your shipment.

We have a great safety record of successfully receiving our customers' shipments. Please note that ItsHot.com is not liable or responsible for any shipments that are delayed, damaged, or lost in transit to us. While occasionally shipments may be delayed or lost in transit, you have nothing to worry about since every shipment through our Free Kit is insured for $500.

We will email you a confirmation as soon as your shipment is received by our processing department at ItsHot.com. You can also track your package online.

For security purposes, we will document on video the unpacking, weighing and gold purity testing of your sent-in items. This video footage is available to you upon request; this way you can be sure that every item you sent in to ItsHot.com has been received and tested.

These three major elements determine how much cash you can get for your jewelry items:

• Precious metals' purity (percentage value or Karat weight)
• Total metal weight of your items (not including any stones, gems, etc.)
• Current market price (based on the London Fix) of the type of precious metal

Basically, the higher the precious metal content of your jewelry items, the more cash you can receive for them. Weight-wise, the more you send in, the higher rate we are able to offer you for your items.

As a valued ItsHot.com Seller, not only will you receive the best competitive price for your scrap gold (as well as platinum, silver, and palladium) and gold jewelry items, but you will also get a free ItsHot.com Gift Card worth 20% of your total payment offer.

At ItsHot.com, we buy mostly precious metals. Any small diamonds or precious gemstones under one quarter carat will not be taken into consideration, while jewelry with diamonds over one quarter carat (per single diamond or precious gemstone) will be appraised and a fair market value quote will be added to your precious metal quote. Please note that we do not buy semi-precious stones.

At your convenience, you can choose from the following payment options we offer:

• Company check sent by First Class Mail (you have 10 days for payment acceptance) - FREE
• Company check sent by overnight mail (you have 10 days for payment acceptance) - $15
• Electronic PayPal Deposit - PayPal fee may apply
• Same-day transfer to your bank account - $15

Please note, that if you choose a payment option via PayPal or wire transfer, you give us permission to immediately terminate and melt down your sent-in items; therefore, they will not be returnable.

Once we determine your total payment offer, we will email you the result regardless of which payment option you chose. If you have any questions, please email us at sellgold@itshot.com

You have 10 calendar days from the check issue date to let us know that you would like to decline the settlement offer and mail us back the un-cashed check. We must receive your notification, and your envelope must be postmarked, up to 11:59 PM on the 10th day (the check issue date being day 1).

Contact us via live chat, contact us form on our website, or call us at 1-212-398-3123. If you do not contact us by that time, then on day 11 your transaction and settlement will be closed, and your sent-in items will be terminated and melted down, and can no longer be returned to you. As long as we are notified in time, we will set your items aside and return them to you for free, insured for the amount of the check, within two weeks of receiving your uncashed check.

Within the 10 day period, if either (1) your check is cashed/deposited, or (2) your gift card is fully or partially redeemed at ItsHot.com, we will consider your settlement payment as accepted and your transaction as closed, and your sent-in jewelry will be no longer returnable.