Latest ItsHot Customer Reviews
An updated glance at the most recent feedback from our customers who've interacted with ItsHot. This dedicated space offers our prospective clients a window into the experiences of previous shoppers, giving insights into product quality, service standards, and overall satisfaction. We have been in jewelry business since 2004, with actual location in New York City, USA which are you welcome to visit and view/purchase our products in person. As always we guarantee your satisfaction and offer 30 days full money back guarantee on our products.
“Ordering at Itshot is a breeze. You are able to virtually try on almost all the jewelry and I love the variety of ways to purchase the items. I especially like the layaway option. Once the last payment is made it is expeditiously shopped out. Customer service is A1 and they are quick to get back via email. Never had to call as I got all my questions answered via email. This is a first class establishment and I have bought quite a few items from them.”
“Beautiful watch, my wife loved it. Great price, awesome anniversary gift. I highly recommend buying and jewelry pieces from this business. Always the best prices. With expedited delivery i truly feel you can go wrong buying any jewelry from this business”
“Truly rare and unique experience!!The whole process was seamless and level of service ** is definitely a top tier.Sunglasses are gorgeous and in fantastic shape ,gently wrapped for protection yet classy if you are sending it as a gift.Delivery on time and safe (signature required).I got an awesome deal on this item.Customer service follow up was excellent .Overall ,customer service and execution was outstanding .Thank you and I will be definitely shop it’s hot.com again.”
“Authentic, love them. However, I was expecting 2 day delivery as that is what the site said, but it took almost a week to receive and it was via FedEx so I had to be home to sign for the delivery (for a whole day) as FedEx doesn’t allow electronic signature like UPS & DHL. So, poor shipping experience.”
Respond by admin:
Dear Tanya,glad you like the item. When you are viewing item's page the site states fastest delivery date based on the fastest shipping method we provide within USA which is Next Day Air service, but since you picked regular Ground shipping it should have adjusted and showed you slower delivery date (as this shipping method takes about a week to be delivered), sorry if it was a bit confusing, we will inform the management to review the procedure for delivery dates to make it more clear.
Because we ship high value items the physical signature of an adult is required, so FedEx will not leave the package unattended and will safely deliver it into customer's hands.
“I have ordered many items from It’sHot. This time I ordered the 14k white gold diamond stud earrings for my wife. They are beautiful. They are just the right size to wear everyday. Ordering the earrings was super easy and delivery was quick via FedEx.”
“Bought this on layaway and it was soo easy. After last payment made was notified that the size I ordered had to be fabricated. I chose to wait but not long. Email and shipping confirmation was spot on. Tracked without any problem and received the band as notified. The bad is beautiful and well made and exactly the size I specified. Looking to buy the matching necklace. I’m”
“I always enjoy shopping at itshot.com. I purchased Rolex watch, diamond necklace, gold ring and 100 percent satisfied. Itshot.com is trustable seller and also enjoyed discounts and reward points everytime I purchased. AA++ seller and I recommend to everyone.”
“customer service is great, order to make was easy, overall price is great, quality is great, already recommend a friend, about your service fast delivery look of the merchandise the fix size of the ring is just right thanks you for overall service”
“I have never had a problem with ordering from it’s hot. Their service is impeccable. They are easy to communicate with and they are prompt to answer emails. So prompt that I have not had a reason to call them directly. Their products are top notch, well made and beautiful. I have orders quite a few times from them and have been thoroughly satisfied with my purchases. You can’t go wrong with Itshot and they have been my goto jeweler for most of my jewelry needs.”
