Spoke with my guy in Sales, ***, who has taken care of me through all my Itshot purchases. Created a custom piece for me in a quick turnaround time and ensured the shipping up to Toronto made it. I will continue to make my jewelry purchases from Itshot and tell anyone who is looking to consider this solid company.

★★★★★

★★★★★

Loved the helpful nature of the sales team, and I was very happy with my jewelry purchase. I had returned an item for exchange, process went smoothly. Only problem was it cost 94$ to return item in the fashion they wanted, which increased the item price.

★★★★★

★★★★★

I am so happy with my purchase. The chain is beautiful and really made the perfect gift. Shipping was very fast and customer service was very kind to me when I called. I was so nervous about buying gold online and afraid it would not arrive in time. But I placed the order on a Friday, paid for express shipping, and it got to Los Angeles Tuesday morning! I was really cutting it close but the rep on the phone eased my fears.

★★★★★

★★★★★

I was very pleased mostly by the customer service that was provided. I felt that my order was customized and catered to each of my needs/ requests. I feel I received the same care and consideration as in store even though I only ordered online and over the phone. Service was above and beyond.

★★★★★

★★★★★

Nothing that's on the fault of the business , fed ex facilities are just behind.

★★★★★

★★★★★

I ordered a diamond ring from ItsHot.com and when it arrived it did not go well with my wedding band. I contacted them to inquire what could be done and they told me I could exchange it for another item even though I'd had it made in a custom size. I decided on this 2ctw princess cut diamond ring. It took a bit for it to get crafted and mailed to me but when it arrived it was perfect. I took it to my insurance company to have it insured and they gladly accepted the appraisal which had been included for no extra charge. I'd looked at this very same ring on other sites and it was about $*** more and there was no capability to customize the size. I'll be back to buy more from this jeweler. Customer service was very nice each time I called (I kept checking on the status).

★★★★★

★★★★★

good service

★★★★★

★★★★★

Very pleased with the quality and time ..I would love to send pics

★★★★★

★★★★★

This ring is amazing and a head-turner. This was I think my third purchase from Itshot and I’ve been so pleased each time. Customer Service are real people and they are professionals, which goes far in a web purchase. If you’re skeptical to buy jewelry on line, give Itshot a shot. I’m sure I’ll be back.

★★★★★

★★★★★

When I received my necklace I was soooooooooooo happy and i love the look. My husband loves it too. I definitely recommend anyone to checkout the website also will be ordering again. Thank you

★★★★★

★★★★★